Shipping & Installation Policy

Effective Date: 6th Dec 2025
Company: Eva2z 
Website: https://eva2z.com

This Shipping & Installation Policy explains how Eva2z handles delivery, dispatch, installation, and post-installation support for all GPS devices and related products.

1. Shipping & Delivery Timeline

Eva2z processes all orders within:

  • 1–3 business days (for ready stock)

  • 3–7 business days (for bulk or dealer orders)

Delivery timelines depend on:

  • Customer location

  • Courier service availability

  • Installation partner availability

Delays caused by courier companies, weather, strikes, or unforeseen events are beyond Eva2z’s control.

2. Shipping Charges

Shipping charges may vary based on:

  • Customer’s location

  • Order type (single device or bulk order)

  • Express shipping request

Shipping fees (if applicable) will be displayed at checkout or communicated during order confirmation.

3. Order Tracking

Once the device is dispatched:

  • Customers will receive a tracking link via SMS or email

  • Tracking updates depend on courier service scans

Eva2z is not responsible for delays in tracking visibility.

4. Delivery Inspection

Customers must inspect the package upon delivery.

Please check:

  • Packaging is intact

  • Device is not physically damaged

  • Accessories (if applicable) are included

If any issue is found, report it within 48 hours of delivery to claim replacement under warranty.

5. Installation Policy

Eva2z provides installation options through:

  • Authorized installation partners

  • Eva2z-certified technicians

  • Customer-selected local technicians (customer’s own responsibility)

What Eva2z Covers

  • Device setup

  • Connection verification

  • App onboarding

What Eva2z Does NOT Cover

  • Vehicle wiring repairs

  • Battery or electrical faults

  • Additional hardware required by third-party vehicles

Improper installation by third-party technicians voids warranty.

6. Installation Scheduling

Once the device is delivered:

  • Our team will schedule installation within 2–5 working days

  • Availability depends on city/region

  • For remote areas, scheduling may take longer

Customers must cooperate by ensuring:

  • Vehicle availability

  • Access to the parking area

  • Power access if required

7. On-Site Installation Charges

Installation may be:

  • Free (depending on offer or package), or

  • Chargeable

Charges will be communicated before installation.

If the technician visits and the customer cancels or vehicle is unavailable, a revisit fee may apply.

8. Self / Third-Party Installation

Customers may choose their own technician.

If choosing this option:

  • Eva2z is not responsible for wiring issues or installation errors

  • Any damage caused is not covered under warranty

  • Customer bears all charges and responsibility

9. Failed Delivery / Missed Installation

Delivery may fail due to:

  • Incorrect address

  • Unreachable phone number

  • Customer unavailability

In such cases:

  • Courier may attempt re-delivery

  • Customer may need to pick up from the nearest hub

  • Re-delivery charges may apply

For installation:

  • Missed appointment may require rescheduling with possible additional charges

10. International Shipping

Eva2z currently ships devices within India only.
For international bulk orders, customers must contact the sales team directly.

11. Customer Support for Shipping & Installation

For help with tracking, delivery, or installation:

Eva2z – Customer Support Team
Email: info@eva2z.com
Address: B-46, Sector-57, Noida-201301

© 2026 Eva2z. All Rights Reserved.